For any issues streaming, please check the system requirements for streaming below
As the first point of troubleshooting, we recommend testing a different internet browser, or different device.
If issues persist, please drop us a message with as much information as possible regarding the issue (screenshots – which films are having trouble – your system information – internet speed tests). Get support via whatsapp chat here
I can’t stream any of the content, what’s going on?
Check your minimum system requirements below. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.