Johannesburg Screenings

Ster-Kinekor, The Zone

Rosebank Mall, 50 Bath Ave, Rosebank, Johannesburg, 2196

Tickets: R80 (On sale from 1st October 2023)

Info: 0860 668 437

Cape Town Screenings

The Labia

68 Orange St, Gardens, Cape Town, 8000

Tickets: R70 (On sale from 1st October 2023)

Info: 021 424 5927

Durban Screenings

Ster-Kinekor, Gateway

Gateway Theatre Of Shopping, Palm Blvd, Umhlanga Ridge, Durban, 4319

Tickets: R80 (On sale from 1st October 2023)

Info: 0860 668 437

    1. Films are only available for viewing from 12 October 2023 (12:00AM) – 22 October 2023 (12:00AM) *with certain exceptions
    2. All bookings and access to films will automatically start and end within the dates above
    3. Once a film is booked you have 2 days in which to watch the film otherwise you will need to re-book (subject to availability)
    4. Once you start playback on a film you will have 48 hours to complete viewing the film
    5. Access to films will close once viewing capacity is reached
    6. All films are free to stream online
    7. Films are available to viewers within South Africa only (with a valid IP address – subject to limitations)
    1. In order to reset your password, please head over to films.eurofilmfest.co.za/
    2. Click on login on the top right side of the page and then click forgotten your password to reset
    3. You will be sent an email to the registered email account with a link to reset your password.
    4. Follow the steps to enter and confirm your new password.
    5. Head back to films.eurofilmfest.co.za/ to log in

Booking Process

    1. Go to our film portal films.eurofilmfest.co.za
    2. Use the button on the top right to log in or create an account
    3. Once an account is created and you are logged in – click the rent button on any film and confirm

To Watch

    1. The chosen film will be added to your library under your account dropdown (top right)
    2. You will also receive an email confirming your film selection including the link to watch now (films are only available during the festival period)
    3. watch now button will also become available on the film page

Bonus Content

    1. If a film includes Bonus Content you will see this listed at the bottom of the film page
    2. This will become available once you have rented a film
    3. To access this content, while playing the film, use the menu on the top right of your screen. A dropdown will open showing the Q&A video. Click the video icon to load
    4. You can also access Bonus Content via our website

Add to List

    1. You can also create a list of your film choices by clicking add to my list on any of the film profiles
    2. To access your list click on my list from your profile dropdown on the (top right)
    3. You will still need to follow the process to rent, as explained above, in order to watch a film.
  1. For any issues streaming, please check the system requirements for streaming below
  2. As the first point of troubleshooting, we recommend testing a different internet browser, or different device.
  3. If issues persist, please drop us a message with as much information as possible regarding the issue (screenshots – which films are having trouble – your system information – internet speed tests). Get support via whatsapp chat here

I can’t stream any of the content, what’s going on?

Check your minimum system requirements below. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Windows:

We support PC’s running Windows 7, Windows 8.1 , Windows 10, and Windows 11. Earlier versions are not (officially) supported.

Google Chrome v115 or above

Microsoft Edge v115 or above

Firefox v115 or above

Opera v102 or above

Internet Explorer is no longer supported.

We recommend using the latest version of your browser

MacOS:

We support Macs running OSX 10.12+. Earlier versions are not (officially) supported.

Google Chrome v115 or above

Latest Safari version for your device

Firefox v115 or above

Opera v102 or above

We recommend using the latest version of your browser.

Android:

We support Android devices running Android 6.0 or later.

Google Chrome v115 or above

Inbuilt browser

We recommend using the latest version of your browser.

iOS:

We support iOS 11.0 or later.

Latest Safari version for your device

Google Chrome v115 or above

Microsoft Edge v115 or above

We recommend using the latest version of your browser.

iPadOS

We support iPadOS 11.0 or later.

Safari

Google Chrome v115 or above

Microsoft Edge v115 or above

Apple TV:

We support tvOS 12.0 or later.

We support Airplay v4.0 or later to Apple TV

Amazon TV:

We support Fire TV Gen 1 – 3, Fire TV 4K and Fire TV Lite

Android TV:

This has the same requirement as the Android handheld app.

Linux is not supported.

Chromecast

We support Chromecasting content from Google Chrome and Microsoft Edge web browsers, as well as from our apps.

First generation Chromecasts are not supported due to a bug they have decoding DRM.

Smart TV’s

For a stable experience, we recommend upgrading to the latest version of AmazonTV, AndroidTV or AppleTV depending on your device.